Refund Policy

Sale items are final sale and cannot be returned.

We accept returns within 30 days of delivery.
If you’d like to make a return, please contact us within 30 days of receiving your order.

Return Requirements

To qualify for a return:

• The order must fall within the 30-day return window
• Items must be unused and unworn
• You must provide a receipt or proof of purchase

How to Start a Return

Email us at oswaldandsons@gmail.com with:

• Your order number or receipt
• The reason for your return
  

If your return is approved, we’ll send you instructions on how to send it back.
Please note: Returns sent without contacting us first will not be accepted.

Important Information

• Customers are responsible for return shipping and handling costs.
• We are not responsible for lost or damaged return packages.

Refund Options

Once your return is approved, you can choose one of the following:

• 💳 Refund to your original payment method
• 🎁 Store credit with a 20% bonus (Example: $100 refund = $120 gift card)

Store credit is issued as a digital gift card sent to your email. It does not expire and can be used on anything in our shop.

Original shipping charges are non-refundable. Refunds and store credit apply to the purchase price of the returned item(s) only.

If you have any questions about returns, feel free to email us at oswaldandsons@gmail.com we’re happy to help!

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item. We will then evaluate the situation and correct the issue if need be.

Lost or Stolen Packages

Oswald & Sons is not responsible for any lost, stolen, or damaged packages. Once the package is delivered to the post office, it is out of our hands. Please contact the mail carrier if any of these issues arise.