HOLIDAYS:

Order Deadlines:

To ensure your packages arrive on time for Christmas, please place your orders by the following dates:

Standard Shipping - Friday, December 13th

Priority Shipping - Monday, December 16th

Fulfillment Time:  Orders will ship out within 1-3 business days of receiving your order. We do not fulfill orders on weekends or U.S. holidays.

Return/Exchange Policy: We will be extending our 14-day window this holiday season. For holiday gift returns or exchanges, please submit your request by December 31st.

Package Protection: If you did not purchase the "Package Protection" with your order, we will not refund you for lost, stolen or damaged packages.

 

Fulfillment Time: 

Orders will ship out within 1-3 business days of receiving your order. 

We do not fulfill orders on weekends or U.S. holidays.

Pre-Orders:

If you have purchased a pre-order, please check the item description for the date the item will ship. Estimated delivery dates at checkout do not apply to pre-orders.

Shipping: 

Please keep in mind our fulfillment time of 1-3 business days before the package is shipped.

Packages will be shipping from Miami, Florida.

United States - California

Standard shipping - $8 on all U.S. orders. Once shipped, package will arrive in 3-5 business days.

Express shipping - $15 on all U.S. orders. Once shipped, package will arrive in 1-3 business days. 

Free shipping - Orders over $150 will receive free standard shipping (3-5 business days).

 

United States - Territories

We offer two calculated shipping options through USPS. First class packages should arrive in 4-10 days after placing your order. Priority mail should arrive in 4-5 business days after placing your order.

Canada

We offer USPS calculated shipping for all orders shipped to Canada. Customers are responsible for all customs & duties fees. 

International 

We offer USPS & UPS calculated shipping for international orders. If you do not see shipping available for your country, please contact us for assistance! Customers are responsible for all customs & duties fees. 

 

Package Protection

If you purchased the Oswald & Sons Package Protection, and your package has been lost, stolen or damaged, please email us at oswaldandsons@gmail.com and we will be happy to assist you.

If you deselected the Oswald & Sons Package Protection at checkout, Oswald & Sons is not responsible for any lost, stolen, or damaged packages. Once the package is delivered to the post office, it is out of our hands. Please contact the mail carrier if any of these issues arise.

Refund Policy

*Excludes the Vintage & Sale sections*

We have a 14-day return policy, meaning you have 14 days after receiving your item to ship it back to us. 

To be eligible for a return, your item must be in the same condition that you received it in: unworn and unused. You’ll also need the receipt and/or proof of purchase.

To begin the return process, contact us at oswaldandsons@gmail.com with your receipt and your reason for return. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Customers are responsible for the cost of shipping and handling fees of all returns. We are not responsible for any lost or damaged return packages.

You may reach out for any and all return questions at oswaldandsons@gmail.com.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item. We will then evaluate the situation and correct the issue if need be.