Shipping & Returns
For guaranteed delivery by Christmas Eve, please place your orders before the following dates:
Standard Shipping: December 12th
Expedited Shipping: December 15th
Also, we strongly recommend to purchase our "Package Protection" for your holiday orders. USPS and UPS are working very hard to deliver your orders safely but mistakes do happen during this peak season.
Orders will ship out within 2-3 business days of receiving your order.
We do not fulfill orders on weekends or U.S. holidays.
United States - Domestic
Standard shipping - $8 on all U.S. orders. Package will arrive in 3-5 business days.
Express shipping - $12 on all U.S. orders. Package will arrive in 1-3 business days.
United States - Territories
We offer two calculated shipping options through USPS. First class packages should arrive in 4-10 days after placing your order. Priority mail should arrive in 4-5 business days after placing your order.
We offer USPS calculated shipping for all orders shipped to Canada. Customers are responsible for all customs & duties fees.
We offer USPS & UPS calculated shipping for international orders. If you do not see shipping available for your country, please contact us for assistance! Customers are responsible for all customs & duties fees.
If you purchased the Oswald & Sons Package Protection, and your package has been lost, stolen or damaged, please email us at firstname.lastname@example.org and we will be happy to assist you.
If you deselected the Oswald & Sons Package Protection at checkout, Oswald & Sons is not responsible for any lost, stolen, or damaged packages. Once the package is delivered to the post office, it is out of our hands. Please contact the mail carrier if any of these issues arise.
*Excludes the Vintage & Perfectly Imperfect Collection*
We have a 14-day return policy, meaning you have 14 days after receiving your item to ship it back to us.
To be eligible for a return, your item must be in the same condition that you received it in: unworn and unused. You’ll also need the receipt and/or proof of purchase.
To begin the return process, contact us at email@example.com
Customers are responsible for the cost of shipping and handling fees of all returns. We are not responsible for any lost or damaged return packages.
You may reach out for any and all return questions at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item. We will then evaluate the situation and correct the issue if need be.